Return & Refund Policy

Effective Date: July 2026

At YOJ Perfumes & Fragrances, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our policy below.

Returns

We accept returns only if:

• You received the wrong product.
• The product arrived damaged or defective.
• The product is unused, unopened, and in its original packaging.

To request a return, please contact us within 48 hours of receiving your order.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

• Opened or used perfumes.
• Products damaged due to customer misuse.
• Orders returned without prior approval.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed within 5–7 business days.

Refunds are issued only after the returned product passes our inspection.

Exchanges

We gladly exchange products if:

• You received an incorrect item.
• The item arrived damaged during shipping.
• The product has a manufacturing defect.

Exchange requests must be made within 48 hours of delivery.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us.

Email: yojperfumespk@gmail.com

WhatsApp: +92 334 3825119